Your feedback is so valued!You can leave one review per order which will reward you with 250 loyalty points. This reward is redeemable once a week.Feedback like this informs our product development and helps to make our products even better. In order

Your feedback is so valued! You can leave one review per order which will reward you with 250 loyalty points. This reward is redeemable once a week. Feedback like this informs our product development and helps to make our products even better.In order to earn this reward you can follow the link provided in the &#x2018;leave a review&#x2019; email, which is sent to you within 28 working days from the purchase date.&#xA0;Please allow 14 working days for your points to be added to your account.

I have placed a review, where are my loyalty points?

Yes. Loyalty points can be redeemed and used in store. You can redeem them prior to the visit and present the team with the code or the team can help redeem them for you. Our Loyalty Program points and rewards are only valid in the country your accou

Yes. Loyalty points can be redeemed and used in store. You can redeem them prior to the visit and present the team with the code or the team can help redeem them for you.Our Loyalty Program points and rewards are only valid in the country your account was created in. For example, if you have an account with us on our Global website (<a href="http://www.astridandmiyu.com/" style=" text-decoration: underline;" title="http://www.astridandmiyu.com">www.astridandmiyu.com</a>), you won&apos;t be able to use them on our US website (<a href="http://us.astridandmiyu.com/" rel=" noopener noreferrer" style=" text-decoration: underline;" target="_blank" title="http://us.astridandmiyu.com">us.astridandmiyu.com</a>) or EU website (<a href="http://eu.astridandmiyu.com/" rel=" noopener noreferrer" style=" text-decoration: underline;" target="_blank" title="http://eu.astridandmiyu.com">eu.astridandmiyu.com</a>). However, we are able to transfer points earned abroad to your native account. If you shop abroad in one of our stores, please keep your receipt for proof of purchase, and our Customer Care Team will happily transfer your points to your native account.

Can I use my loyalty points in store?

Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu US

Loyalty scheme

What is your warranty policy on all products?

Gift Cards/ E-Gift Cards

What materials are used to create Astrid and Miyu jewellery?

Lost or stolen jewellery

Jewellery care for plated items

My jewellery has tarnished, what should I do?

How to find out my ring size?

How do I keep up to date with new collections launching?

Necklace sizing

Product

Can I cancel my order?

Can I update my address?

Can I edit my order after it has been placed?

I am having problems placing my order, what should I do?

How do I use a promotional code?

How do I use a gift voucher or discount code?

What payment methods do you accept?

How long does it take for the payment to be taken for my order?

What packaging do you use?

Orders

My order hasn't arrived yet, what should I do?

Something is missing from my order or I have received the wrong item

How do I track my parcel?

How long does delivery take?

Do you ship to my country?

North America Delivery

What courrier will be parcel be shipped with?

Do you ship to a PO Box address?

How is my order packed?

Customs and Duties

Delivery

My item is faulty, how do I return it?

I've changed my mind, can I return my item?

I dont have a printer, how can I return my online order?

How do I return my gifted item?

Refund Policy

Returns

Delivery and Returns

What information do I need to provide when I make a pre-order

What are my payment options for a pre-order via Purple Dot?

What happens to my money when I make a pre-order

How will I know if the delivery date changes on my pre-order

How do I update the delviery address on my pre-order

Can I make changes or cancel my pre-order?

Pre-order shipping dates

Pre-Orders

Can I shop without creating an account?

Can I shop and save with A&M?

Marketing Preferences

Account

Where is my local Astrid and Miyu?

Can I reschedule my appointment?

Can I cancel my appointment?

Stores

What forms of payments do you accept?

PayPal

Alipay

Payment & ordering