Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu US

What is your warranty policy on all products?

Gift Cards/ E-Gift Cards

What materials are used to create Astrid and Miyu jewellery?

Lost or stolen jewellery

Jewellery care for plated items

My jewellery has tarnished, what should I do?

How to find out my ring size?

How do I keep up to date with new collections launching?

Necklace sizing

Huggies Clasp

Story Chain Information, Returns, Alterations and Repairs

I have a nickel allergy, is your jewellery safe?

Can I Bring My Own Jewellery For A Piercing Appointment?

Product

Can I cancel my order?

Can I update my address?

Can I edit my order after it has been placed?

I am having problems placing my order, what should I do?

How do I use a promotional code?

How do I use a gift voucher or discount code?

What payment methods do you accept?

How long does it take for the payment to be taken for my order?

What packaging do you use?

A payment was made but I have not be emailed an email confirmation/ received my order.

Orders

My order hasn't arrived yet, what should I do?

Something is missing from my order or I have received the wrong item

How do I track my parcel?

How long does delivery take?

Do you ship to my country?

North America Delivery

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How is my order packed?

Customs and Duties

Instant Exchanges

What does the change in US Tariffs mean to me?

Delivery

My item is faulty, how do I return it?

I've changed my mind, can I return my item?

I dont have a printer, how can I return my online order?

How do I return my gifted item?

Refund Policy

Are returns free?

Returns

Delivery and Returns

What information do I need to provide when I make a pre-order

What are my payment options for a pre-order via Purple Dot?

What happens to my money when I make a pre-order

How will I know if the delivery date changes on my pre-order

How do I update the delviery address on my pre-order

Can I make changes or cancel my pre-order?

Pre-order shipping dates

Pre-Orders

I have placed a review, where are my loyalty points?

Can I use my loyalty points in store?

Loyalty scheme

Can I shop without creating an account?

Can I shop and save with A&M?

Marketing Preferences

Account

Where is my local Astrid and Miyu?

Can I reschedule my appointment?

Can I cancel my appointment?

Stores

What forms of payments do you accept?

PayPal

Alipay

Payment & ordering

Our piercing downsizing service

Do you offer a piercing downsizing service?. Do all piercings need to be downsized?. How long should I wait to downsize?.

<div data-block="true" data-editor="ap6kp" data-offset-key="d22ha-0-0" id="isPasted"><p><u><strong>Do you offer a piercing downsizing service?&#xA0;</strong></u></p><div data-offset-key="d22ha-0-0"><span data-offset-key="d22ha-0-0"><span data-text="true">Yes, we do offer a downsizing service! This service offers to downsize the bar of your solid gold or titanium piercing jewellery, from 8mm to 6mm, for the fee of&#xA0;</span></span><span data-offset-key="d22ha-0-1" style=" text-decoration: underline;"><span data-text="true">$30 per bar</span></span><span data-offset-key="d22ha-0-2"><span data-text="true">, within the appointment, you can downsize up to 3 times.</span></span></div></div><div data-block="true" data-editor="ap6kp" data-offset-key="voii-0-0"><div data-offset-key="voii-0-0"><br></div><p><span data-offset-key="voii-0-0"><u><strong>Do all piercings need to be downsized?</strong></u><br data-text="true"></span></p></div><div data-block="true" data-editor="ap6kp" data-offset-key="d9k32-0-0"><div data-block="true" data-editor="ap6kp" data-offset-key="22o3u-0-0"><div data-offset-key="22o3u-0-0"><span data-offset-key="22o3u-0-0"><span data-text="true">Not all piercings will require to be downsized, individual ear anatomy, piercing placement, healing process and aesthetic preferences will impact whether a piercing needs downsizing!&#xA0;</span></span>Downsizing can only be performed on labret studs. Hoops for Daith and Rook piercings are not able to be downsized. Please talk to your piercer during your appointment or book a piercing consultation to find out more!</div><p><br></p><p><u><strong>How long should I wait to downsize?</strong></u></p></div></div><div data-block="true" data-editor="ap6kp" data-offset-key="22o3u-0-0"><div data-offset-key="22o3u-0-0"><span data-offset-key="22o3u-0-0"><span data-text="true">If your piercing is being downsized, you should wait until the initial swelling has subsided to assist with the healing process of your piercing. A rough time frame would be anything from 3-8 weeks as it depends on the healing process and the location.&#xA0;</span></span></div><p><br></p></div><div data-block="true" data-editor="ap6kp" data-offset-key="7gd0d-0-0"><div data-offset-key="7gd0d-0-0"><span data-offset-key="7gd0d-0-0"><span data-text="true">Please note - If you cannot access a store, I&apos;m afraid we do not send out downsizing posts. This is because we then cannot guarantee the safe and sterile change of your jewellery, if this is not carried out by one of our piercers in store. Infection rates for a piercing are very high in the first few months of the healing period, complications can happen if a piercing is changed incorrectly.</span></span></div></div>

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