Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

The Customer Connection team will be out of office from 3rd April to 6th April, 2026. They will resume responding to emails and WhatsApp messages in the order they were received from 7 April onwards. Please note that responses are typically sent within four business days of the original enquiry.

Astrid and Miyu US

The Customer Connection team will be out of office from 3rd April to 6th April, 2026. They will resume responding to emails and WhatsApp messages in the order they were received from 7 April onwards. Please note that responses are typically sent within four business days of the original enquiry.We sincerely appreciate your patience and understanding while the team takes this time to rest and spend time with their loved ones.If you would like to get in touch once they have returned, please feel free to email <a href="mailto:customerconnection@astridandmiyu.com">customerconnection@astridandmiyu.com</a>.

The Customer Connection team will be out of office from 3rd April to 6th April, 2026. They will resume responding to emails and WhatsApp messages in the order they were received from 7 April onwards. Please note that responses are typically sent with

Easter Holiday Hours - Customer Connection

My Order Hasn't Arrived Yet, What Should I Do?

Something Is Missing From My Order Or I Have Received The Wrong Item

How Long Does Delivery Take?

How Is My Order Packed?

How Do I Track My Parcel?

Do I Need To Pay Customs And Duties Charges?

What Courier Will My Parcel Be Shipped With?

Do You Ship To A PO Box Address?

Delivery

Return & Refund Policy

Can I Return Earrings?

Will My Loyalty Points Be Refunded?

My Item Is Faulty, How Do I Return It?

I've Changed My Mind, Can I Return My Item?

How To Return A Gift?

Can I Return My Order To Any Store?

​How To Exchange/Return An Item?

Instant Exchanges

What Is Your Returns And Exchanges Policy?

Returns

Delivery and Returns

Can I Cancel My Order?

Can I Update My Address?

Can I Edit My Order After It Has Been Placed?

I Am Having Problems Placing My Order, What Should I Do?

How Do I Use A Promotional Code?

How Do I Use A Gift Voucher Or Discount Code?

What Payment Methods Do You Accept?

How Long Does It Take For The Payment To Be Taken For My Order?

What Packaging Do You Use?

A Payment Was Made But I Have Not Received An Email Confirmation/ Received My Order

My Order Is Being Sent Back You

Orders

What Materials Are Used To Create Astrid & Miyu Jewellery?

How Do I Find My Ring Size?

What Is Your Warranty Policy On All Products?

Lost Or Stolen Jewellery

Jewellery Care For Plated Items

My Jewellery Has Tarnished

Necklace Sizing

The Clasp On My Huggie/ Hoop Won't Close

I Have A Nickel Allergy, Is Your Jewellery Safe?

I Have Had A Reaction To The Metal In My Jewellery, Can I Return The Item?

How Can I Tell How Much Is On My Gift Card And When It Expires?

People, Product And Planet - A&M's Impact

Gift Cards/ E- Gift Cards

Mi&Yu Discount

Milestone Rings

Product

What Is The Warranty On My Welded Chain And Can I Have It Repaired Or Replaced?

Can I Wear My Welded Bracelet When Swimming?

Re-sizing Your Welded Bracelet

Can I Add Charms On My Welded Bracelets/ How Many Charms Can I Have On My Welded Bracelet?

How to book A Warranty Appointment For My Welded Chain??

My Welded Bracelet Isn't From A&M - Can I Add Charms Or Have It Repaired In An A&M Store?

Are All Our Welded Chains Available At Every Store?

Permanent & Welded Jewellery

Pre-Piercing Appointment Checklist

Age Restrictions And ID Required For A Piercing Appointment

Can I Bring My Own Jewellery For A Piercing Appointment?

Can I Take My Child / Friend / Pet Into The Piercing Room?

Piercing Aftercare

Our Piercing Downsizing Service

Do You Offer Free Re-piercing If My Jewellery Falls Out?

Junior Piercing Appointments

Piercing

What Is The Story Chain Range?

Story Chain Alterations And Repairs

Story Chains

What Information Do I Need To Provide To Order A Pre-order?

What Happens To My Money When I Make A Pre-Order?

How Will I Know If The delivery Date Changes My Pre-order?

How Do I Update The Delivery Address On My Pre-order?

Can I Make Changes Or Cancel My Pre-order?

Pre-order Shipping Dates?

Pre-Orders

I Have Placed A Review, Where Are My Loyalty Points?

Can I Use My Loyalty Points In Store?

Is There An Expiry Date On Loyalty Points?

Club A&M- Loyalty

Do I Get Loyalty Points When I Pay With A Gift Card?

Cyber Week Sale 2025 & Birthday Services Voucher

Loyalty

What Forms Of Payment Do You Accept?

Paypal

Payment & ordering

Can I Shop Without Creating An Account?

I Need To Change My Marketing Preferences

How Do I Keep Up To Date With New Collections Launching?

Account

Where Is My Local Astrid & Miyu Store?

Can I Reschedule/ Cancel My Appointment?

Stores

Easter Holiday Hours - Customer ConnectionUpdated 7 hours ago