Instant ExchangesUpdated 24 days ago

We are now offering instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out💫  

Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authorise the payment for the exchange item, but no funds will be taken then. 

You will then have 21 days to put your return in the post. We will send a reminder after 7 days and 14 days if your item is not yet returned. Once it has entered the postal network, the pre-authorisation will be removed from the card.

If you need any help with this, please email us at [email protected]

To start the exchange process please use our returns portal:

Returns portal