Delivery
My Order Hasn't Arrived Yet, What Should I Do?
We are so sorry to hear your order has not arrived yet💛. When your order is dispatched you will receive a shipping confirmation email along with your tracking information💌. If you have not received this, or your tracking link is not providing any u
Something Is Missing From My Order Or I Have Received The Wrong Item
We are sorry to hear that you have an item missing from your order!💝. Please contact the Customer Care team with your order number and a picture of everything you have received (including the packaging) and they will be able to raise an investigatio
How Long Does Delivery Take?
💌 Delivery Timings & Special Orders. We’re working hard to get your beautiful new pieces to you as quickly as possible - here’s everything you need to know about dispatch times and personalised orders. 🚚 Standard Delivery (4-7 Working Days). We aim
How Is My Order Packed?
💍 Our jewels come in all different sizes and therefore we have have perfect sized boxes to fit them!. ✨ Your beautiful new piece will arrive in a suede pouch, inside an A&M jewellery box and if you have ordered a 9k or 14k solid gold item you will a
How Do I Track My Parcel?
All our deliveries can be tracked, so you will be sent a tracking link in your shipping confirmation or you can log in to your customer account💌. Otherwise, please contact us at [email protected] and we can provide the necessary informa
Do I Need To Pay Customs And Duties Charges?
All international orders include duties and taxes, so there will be no additional charges upon delivery 🌍. Please note - you may be required to provide additional information for customs. Please keep an eye on your emails for any information regardi
What Courier Will My Parcel Be Shipped With?
All our deliveries are now sent via our trusted global delivery partners - giving you reliable, trackable, and speedy service wherever you are in the world ✈️
Do You Ship To A PO Box Address?
Please note that we are currently unable to deliver to PO Box numbers. This is to ensure the safe delivery of your Astrid & Miyu order ✨