Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, so that you can follow your parcel’s journey. You can reach out to our customer service team

Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, so that you can follow your parcel&#x2019;s journey.&#xA0; You can reach out to our customer service team at&#xA0;<a href="mailto:customercare@astridandmiyu.com" style="text-decoration:none;">customercare@astridandmiyu.com</a>&#xA0;if you need further assistance. You must notify us by email if you are experiencing a significant delay or have not received your parcel, within 14 working days of the last tracking update.

My order hasn't arrived yet, what should I do?

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - customercare@astridandmiyu.com.

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - <a href="mailto:customercare@astridandmiyu.com">customercare@astridandmiyu.com</a>

Something is missing from my order or I have received the wrong item

All our deliveries can be tracked, you will be sent a tracking link in your shipping confirmation or you can log in to your customer account. https://www.royalmail.com/track-your-item. Otherwise, please message us on our Live Chat or email us at cust

All our deliveries can be tracked, you will be sent a tracking link in your shipping confirmation or you can log in to your customer account.<a href="https://www.royalmail.com/track-your-item" id="isPasted">https://www.royalmail.com/track-your-item</a>Otherwise, please message us on our Live Chat or email us at customercare@astridandmiyu.com and we can provide the necessary information for you.&#xA0;

How do I track my parcel?

We aim to dispatch all regular orders within 48 business hours, plus shipping time. If there is a delay, we will let you know. You can reach out to our customer team if you are looking for more information about your order - customercare@astridandmiy

We aim to dispatch all regular orders within 48 business hours, plus shipping time. If there is a delay, we will let you know.&#xA0;You can reach out to our customer team if you are looking for more information about your order - <a href="mailto:customercare@astridandmiyu.com">customercare@astridandmiyu.com</a>&#xA0; - please provide them with your order number.&#xA0;

How long does delivery take?

We ship internationally however If you're based in the EU please visit eu.astridandmiyu.com/. If you're based in the US or Canada please visit us.astridandmiyu.com. If your shipping country is not available to select at checkout, we apologise, this i

We ship internationally however If you&apos;re based in the EU please visit eu.astridandmiyu.com/. If you&apos;re based in the US or Canada please visit us.astridandmiyu.com.If your shipping country is not available to select at checkout, we apologise, this is due to certain regulations and&#xA0;are always looking into alternatives to be able to deliver to your country

Do you ship to my country?

Christmas delivery cut offs**🎅. US Standard - 11th December (also engraved items cut off)US Express - 18th December (8pm GMT). **Orders placed after these times will not be delivered before Christmas day. Standard Delivery. Free / 8-10 working days.

Christmas delivery cut offs**&#x1F385;&#xA0;US Standard - 11th December (also engraved items cut off) US Express - 18th December (8pm GMT)&#xA0;**Orders placed after these times will not be delivered before Christmas day.<h3 id="isPasted"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-a6964a70-ab15-4c3b-82c2-c61729a4fe85" type="button">USA</button></h3><div data-accordion-drawer-el="panel">Standard DeliveryFree / 8-10 working daysExpress Delivery$15 / Free on orders over $175 2-4 working days <h3 id="isPasted"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-6e3e2e56-ad18-491f-97dc-773c62c58348" type="button">Canada</button></h3><div data-accordion-drawer-el="panel">Standard DeliveryFree / 8-10 working daysExpress Delivery$15 / Free on orders over $175 2-4 working days</div></div>

North America Delivery

All shipments for UK Standard is arranged via UK Royal Mail or Evri. All international orders are now shipped via different international couriers, ensuring a more reliable and faster delivery service. We do also offer faster services for Europe and

All shipments for UK Standard is arranged via UK Royal Mail or Evri.&#xA0;All international orders are now shipped via different international couriers, ensuring a more reliable and faster delivery service. We do also offer faster services for Europe and USA from our <a href="https://eu.astridandmiyu.com/" rel=" noopener noreferrer" style=" text-decoration: underline;" target="_blank" title="https://eu.astridandmiyu.com/">EU</a> and <a href="https://us.astridandmiyu.com/" rel=" noopener noreferrer" style=" text-decoration: underline;" target="_blank" title="https://us.astridandmiyu.com/">US</a> Astrid and Miyu online stores.

What courrier will be parcel be shipped with?

Please note that we are currently unable to deliver to PO Box numbers. This is to ensure the safe delivery of your Astrid & Miyu order.

Please note that we are currently unable to deliver to PO Box numbers. This is to ensure the safe delivery of your Astrid &amp; Miyu order.&#xA0;

Do you ship to a PO Box address?

We’ve updated our jewellery boxes in three sizes, and we’ve released brand new jewellery boxes for our 14k & 9k gold pieces. Your jewellery will arrive in a reusable suedette pouch, and our 14k & 9k gold pieces will also come with a polishing cloth t

We&#x2019;ve updated our jewellery boxes in three sizes, and we&#x2019;ve released brand new jewellery boxes for our 14k &amp; 9k gold pieces. Your jewellery will arrive in a reusable suedette pouch, and our 14k &amp; 9k gold pieces will also come with a polishing cloth to keep your jewels shining.&#xA0;

How is my order packed?

All international orders include duties and taxes, so there will be no additional charges upon delivery.

All international orders include duties and taxes, so there will be no additional charges upon delivery.

Customs and Duties

We are now offering instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out💫. Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authoris

We are now offering instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out&#x1F4AB; &#xA0;Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authorise the payment for the exchange item, but no funds will be taken then.&#xA0;You will then have 21 days to put your return in the post. We will send a reminder after 7 days and 14 days if your item is not yet returned. Once it has entered the postal network, the pre-authorisation will be removed from the card.If you need any help with this, please email us at customercare@astridandmiyu.comTo start the exchange process please&#xA0;use our returns portal:<a href="https://us.astridandmiyu.com/pages/returns">Returns portal</a>

Instant Exchanges

Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!