Lost or stolen jewelleryUpdated 2 months ago

All of our jewellery is covered by a 1 year warranty. Unfortunately, the 1 year warranty does not cover the loss or theft of jewellery. Loss due to a potential fault that has not been registered prior to the loss within the warranty period, or at the time of purchase, would not be eligible for a replacement or refund.

We recommend that you contact your home, contents or travel insurance company to make a claim with them directly. If you require a proof of purchase, you are able to reach out to us at [email protected].