What is your warranty policy on all products?
Both our solid gold & plated jewellery come with a 1 year warranty. Please note, this does not include product loss. For more information, please visit our refund policy here.
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Gift Cards/ E-Gift Cards
You can purchase an E-gift card here. You will then receive an email with the E-gift card attached which can then be forwarded directly to the intended recipient. If you wish to purchase a physical gift card, you can head into one of our stores where
What materials are used to create Astrid and Miyu jewellery?
Metals. We are committed to providing our customers with high-quality jewellery that not only is premium in design but also a reflection on our resourceful choices to make low impact & circular additions to your jewellery box.14k Gold14k solid gold i
Lost or stolen jewellery
All of our jewellery is covered by a 1 year warranty. Unfortunately, the 1 year warranty does not cover the loss or theft of jewellery. Loss due to a potential fault that has not been registered prior to the loss within the warranty period, or at the
Jewellery care for plated items
We have put together a comprehensive jewellery Care Bible where you find some tips and tricks for restoring your piece and also for general care of your plated items and storage directions for your jewellery to keep them sparkling (just like you). ht
My jewellery has tarnished, what should I do?
Tarnishing can be a natural reaction which occurs when the acidity of our skin (our PH balance) reacts to the metal of the jewellery. This may appear as a dark discolouration and can be caused by prolonged contact with water, sweat and everyday cosme
How to find out my ring size?
The majority of our rings come in sizes L, N, P & S. Please refer to our size chart before you order, to make sure it’s the right fit for you. Here is our size guide page, where you can find a handy step by step guide which can measure your ring size
How do I keep up to date with new collections launching?
Sign up to our newsletter at the footer of this page or follow us on Instagram.
Necklace sizing
Our chain necklaces, pendant necklaces & chokers range between lengths of 33cm-50cm. Most of them have an extender in place on the chain, so you can add up to 5cm to the length of the chain. We have all the lengths required for the perfect graduated