My item is faulty, how do I return it?Updated 12 days ago

We are so sorry to hear that your item is faulty, please use our Online Returns Portal or get in touch with us at [email protected] who can chat further and help to get this resolved for you. 

Please note - in order for a refund, exchange or credit note to be processed, faulty items are required to be returned to us. Without returning the item, we are unable to proceed, thank you.

Refunds and exchanges are usually processed within 10-14 working days of receiving the items, although during busy periods this may vary.

Refunds will always be processed to the original payment method.

Please note, Gift Cards are non-refundable.

WARRANTIES & POLICIES

Our welded bracelets come with a 1 year warranty. If you have any issues with your bracelet within this time, please reach out to customer care team or your nearest store and our teams will be happy to help.

We do offer a downsizing service! This service offers to downsize the bar of your solid gold or titanium piercing jewellery, from 8mm to 6mm, for the fee of $30 per bar, within the appointment, you can downsize up to 3 times.

If you have any trouble with your piercing jewellery within the first 12 weeks of your piercing, please do reach out to customer care team or your nearest store and our teams will be happy to help.

Our solid gold collection (piercing jewellery included) comes with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to [email protected] with your proof of purchase.

Our sterling silver, brass based items and titanium piercing jewellery come with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to [email protected] with your proof of purchase.