Returns

My item is faulty, how do I return it?

We are so sorry to hear that your item is faulty, please use our Online Returns Portal or get in touch with us at [email protected] who can chat further and help to get this resolved for you. Please note - in order for a refund, exchange

I've changed my mind, can I return my item?

We are sorry to hear that your purchase is unsuitable. You are of course welcome to return the items for a refund, exchange or a credit note within 28 days from the date of purchase. Please use our Returns Portal to process your request. To ensure yo

I dont have a printer, how can I return my online order?

If you haven't got a printer dont worry - lots of us dont!. When you process your return via our returns portal you can select a QR code, take this QR code to the post office, they will scan this and can then process your package or you can book a co

How do I return my gifted item?

We are very sorry to hear that your gifted item is unsuitable!You are able to process a gift return through our returns portal. In order to do so you will need the following information:. If you are looking to return this without letting the original

Refund Policy

For all refunds and exchanges, please use our returns portal. To ensure your item is eligible for return it must:. ✅Be unworn. ✅No signs of wear or damage. ✅In its original condition and packaging. We don't accept returns for the following items:. 💍