Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu US

Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, so that you can follow your parcel&#x2019;s journey.&#xA0; You can reach out to our customer service team at&#xA0;<a href="mailto:customercare@astridandmiyu.com" style="text-decoration:none;">customercare@astridandmiyu.com</a>&#xA0;if you need further assistance. You must notify us by email if you are experiencing a significant delay or have not received your parcel, within 14 working days of the last tracking update.

Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, so that you can follow your parcel’s journey. You can reach out to our customer service team

My order hasn't arrived yet, what should I do?

Delivery and Returns

Delivery

What is your warranty policy on all products?

Gift Cards/ E-Gift Cards

What materials are used to create Astrid and Miyu jewellery?

Lost or stolen jewellery

Jewellery care for plated items

My jewellery has tarnished, what should I do?

How to find out my ring size?

How do I keep up to date with new collections launching?

Necklace sizing

Product

Can I cancel my order?

Can I update my address?

Can I edit my order after it has been placed?

I am having problems placing my order, what should I do?

How do I use a promotional code?

How do I use a gift voucher or discount code?

What payment methods do you accept?

How long does it take for the payment to be taken for my order?

What packaging do you use?

Orders

Something is missing from my order or I have received the wrong item

How do I track my parcel?

How long does delivery take?

Do you ship to my country?

North America Delivery

What courrier will be parcel be shipped with?

Do you ship to a PO Box address?

How is my order packed?

Customs and Duties

My item is faulty, how do I return it?

I've changed my mind, can I return my item?

I dont have a printer, how can I return my online order?

How do I return my gifted item?

Refund Policy

Returns

What information do I need to provide when I make a pre-order

What are my payment options for a pre-order via Purple Dot?

What happens to my money when I make a pre-order

How will I know if the delivery date changes on my pre-order

How do I update the delviery address on my pre-order

Can I make changes or cancel my pre-order?

Pre-order shipping dates

Pre-Orders

I have placed a review, where are my loyalty points?

Can I use my loyalty points in store?

Loyalty scheme

Can I shop without creating an account?

Can I shop and save with A&M?

Marketing Preferences

Account

Where is my local Astrid and Miyu?

Can I reschedule my appointment?

Can I cancel my appointment?

Stores

What forms of payments do you accept?

PayPal

Alipay

Payment & ordering

My order hasn't arrived yet, what should I do?Updated 3 months ago