Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu US

We are so sorry to hear that your order is being returned to us! &#x1F49D; &#x1F48C; If your order is being returned back to our warehouse,&#xA0;please reach out to our customer care team at&#xA0;<a href="mailto:customercare@astridandmiyu.com,">customercare@astridandmiyu.com</a>&#xA0;with your full shipping address and order number&#xA0;so that we can send you a replacement ASAP!&#xA0; &#x1F31F; Please note - if your order has been sent to a collection facility, we are not able to move forward with a refund or replacement until the tracking details update to reflect that your order is on it&apos;s way back to us. If you would prefer a refund or credit note for your order, please still reach out to us so our team can process this for you!

We are so sorry to hear that your order is being returned to us! 💝. 💌 If your order is being returned back to our warehouse, please reach out to our customer care team at customercare@astridandmiyu.com with your full shipping address and order numb

My Order Is Being Sent Back You

Orders

What Materials Are Used To Create Astrid & Miyu Jewellery?

How Do I Find My Ring Size?

What Is Your Warranty Policy On All Products?

Lost Or Stolen Jewellery

Jewellery Care For Plated Items

My Jewellery Has Tarnished

Necklace Sizing

The Clasp On My Huggie/ Hoop Won't Close

I Have A Nickel Allergy, Is Your Jewellery Safe?

I Have Had A Reaction To The Metal In My Jewellery, Can I Return The Item?

How Can I Tell How Much Is On My Gift Card And When It Expires?

People, Product And Planet - A&M's Impact

Gift Cards/ E- Gift Cards

Mi&Yu Discount

Can I Bring My Own Jewellery For A Piercing Appointment?

Age Restrictions And ID Required For A Piercing Appointment

Do You Offer Free Re-piercing If My Jewellery Falls Out?

Our Piercing Downsizing Service

Junior Piercing Appointments

Can I Take My Child / Friend / Pet Into The Piercing Room?

Piercing

What Is The Warranty On My Welded Chain And Can I Have It Repaired Or Replaced?

Can I Wear My Welded Bracelet When Swimming?

Re-sizing Your Welded Bracelet

Can I Add Charms On My Welded Bracelets/ How Many Charms Can I Have On My Welded Bracelet?

How to book A Warranty Appointment For My Welded Chain??

My Welded Bracelet Isn't From A&M - Can I Add Charms Or Have It Repaired In An A&M Store?

Are All Our Welded Chains Available At Every Store?

Welding

What Is The Story Chain Range?

Story Chain Alterations And Repairs

Story Chains

Product

Can I Cancel My Order?

Can I Update My Address?

Can I Edit My Order After It Has Been Placed?

I Am Having Problems Placing My Order, What Should I Do?

How Do I Use A Promotional Code?

How Do I Use A Gift Voucher Or Discount Code?

What Payment Methods Do You Accept?

How Long Does It Take For The Payment To Be Taken For My Order?

What Packaging Do You Use?

A Payment Was Made But I Have Not Received An Email Confirmation/ Received My Order

My Order Hasn't Arrived Yet, What Should I Do?

Something Is Missing From My Order Or I Have Received The Wrong Item

How Long Does Delivery Take?

How Is My Order Packed?

How Do I Track My Parcel?

Do I Need To Pay Customs And Duties Charges?

What Courier Will My Parcel Be Shipped With?

Do You Ship To A PO Box Address?

Delivery

Return & Refund Policy

Can I Return Earrings?

My Item Is Faulty, How Do I Return It?

I've Changed My Mind, Can I Return My Item?

How To Return A Gift?

Can I Return My Order To Any Store?

​How To Exchange/Return An Item?

Instant Exchanges

What Is Your Returns And Exchanges Policy?

Can I Return My Festive Items?

Returns

Delivery and Returns

What Information Do I Need To Provide To Order A Pre-order?

What Happens To My Money When I Make A Pre-Order?

How Will I Know If The delivery Date Changes My Pre-order?

How Do I Update The Delivery Address On My Pre-order?

Can I Make Changes Or Cancel My Pre-order?

Pre-order Shipping Dates?

Pre-Orders

I Have Placed A Review, Where Are My Loyalty Points?

Can I Use My Loyalty Points In Store?

Is There An Expiry Date On Loyalty Points?

Club A&M- Loyalty

Do I Get Loyalty Points When I Pay With A Gift Card?

Loyalty

What Forms Of Payment Do You Accept?

Paypal

Payment & ordering

Can I Shop Without Creating An Account?

I Need To Change My Marketing Preferences

How Do I Keep Up To Date With New Collections Launching?

Account

Where Is My Local Astrid & Miyu Store?

Can I Reschedule/ Cancel My Appointment?

Stores

My Order Is Being Sent Back YouUpdated a day ago