Can I cancel my order?
It is not possible to cancel an order after it has been placed.
It is not possible to cancel an order after it has been placed.
We are not able to amend your address once your order has been placed.
Changes to orders cannot be made once the order has been placed.
Sorry to hear that you are experiencing a problem placing an order, have you tried clearing your cache, using a different device or browser? We find that this usually fixes the problem!. If you are still having trouble please contact our Customer Car
If you have a promotional code to use on our site (lucky you!), it's easy enough - just enter the code in the box labelled 'Gift card or discount code' at the checkout, click 'Apply' and if your basket meets the conditions of the offer, your code wil
For both loyalty codes and gift vouchers, these need to be entered at the checkout page (box labelled 'gift card or discount code'). Please note that you can't use multiple codes in one transaction and they cannot be applied retrospectively. Your dis
Customers can make purchases either via PayPal, debit or credit card payments, Apple Pay, Klarna or Alipay- all fast and secure online payment gateways, which accept all major debit and credit cards. For more details on payment methods click here.
All payments will be taken on completion of order, please allow 3-5 days for the payment to show in your bank account - This can depend on your payment provider.
The ‘reduced packaging’ option online has now been removed. Our new boxes are designed to be smaller, cutting down on excess space and helping to reduce carbon emissions in shipments. We still have some mailer boxes in our old design, so for the next
If you have a payment from us in your bank, but you have not received the order and/or an email confirmation, then your order is likely a pre-order. To check, please search for an email from 'Purple Dot' in your email's inbox, this should help you fi