Orders

Can I cancel my order?

It is not possible to cancel an order after it has been placed.

Can I update my address?

We are not able to amend your address once your order has been placed.

Can I edit my order after it has been placed?

Changes to orders cannot be made once the order has been placed.

I am having problems placing my order, what should I do?

Sorry to hear that you are experiencing a problem placing an order, have you tried clearing your cache, using a different device or browser? We find that this usually fixes the problem!. If you are still having trouble please contact our Customer Car

How do I use a promotional code?

If you have a promotional code to use on our site (lucky you!), it's easy enough - just enter the code in the box labelled 'Gift card or discount code' at the checkout, click 'Apply' and if your basket meets the conditions of the offer, your code wil

How do I use a gift voucher or discount code?

For both loyalty codes and gift vouchers, these need to be entered at the checkout page (box labelled 'gift card or discount code'). Please note that you can't use multiple codes in one transaction and they cannot be applied retrospectively. Your dis

What payment methods do you accept?

Customers can make purchases either via PayPal, debit or credit card payments, Apple Pay, Klarna or Alipay- all fast and secure online payment gateways, which accept all major debit and credit cards. For more details on payment methods click here.

How long does it take for the payment to be taken for my order?

All payments will be taken on completion of order, please allow 3-5 days for the payment to show in your bank account - This can depend on your payment provider.

What packaging do you use?

The ‘reduced packaging’ option online has now been removed. Our new boxes are designed to be smaller, cutting down on excess space and helping to reduce carbon emissions in shipments. We still have some mailer boxes in our old design, so for the next

A payment was made but I have not be emailed an email confirmation/ received my order.

If you have a payment from us in your bank, but you have not received the order and/or an email confirmation, then your order is likely a pre-order. To check, please search for an email from 'Purple Dot' in your email's inbox, this should help you fi