Refund PolicyUpdated 10 days ago

For all refunds and exchanges, please use our returns portal.

To ensure your item is eligible for return it must:

✅Be unworn

✅No signs of wear or damage

✅In its original condition and packaging

We don't accept returns for the following items:

💍Advent Calendars

💍Engraved Products

💍Story Chains 

💍Individual Products in Sets - The products must be returned as a set to be elegible for a refund

Refunds and exchanges are usually processed within 10-14 working days of receiving the items, although during busy periods this may vary.

Refunds will always be processed to the original payment method.

Please note, Gift Cards are non-refundable.

WARRANTIES & POLICIES

Our welded bracelets come with a 1 year warranty. If you have any issues with your bracelet within this time, please reach out to customer care team or your nearest store and our teams will be happy to help.

Now, every piercing includes a free Downsizing Consultation, booked as a follow-up appointment with your piercer. This is complimentary if it’s booked during your original appointment, or £20 if you book at a later date.

If you have any trouble with your piercing jewellery within the first 12 weeks of your piercing, please do reach out to customer care team or your nearest store and our teams will be happy to help.

Our solid gold collection (piercing jewellery included) comes with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to [email protected] with your proof of purchase.

Our sterling silver, brass based items and titanium piercing jewellery come with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to [email protected] with your proof of purchase.