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Story Chain Information, Returns, Alterations and RepairsUpdated 4 days ago

Our Story Chain range allows you to use our iconic charms to customise a bespoke 9kt bracelet, necklace or anklet to tell a personal storyAs they are bespoke, no one will share the same piece as you! 

You can create your Story Chain on our visual online builder here, or book a Story Chain consultation at one of our stores for a one-on-one appointment with a stylist.


Can I edit or return my story chain if I change my mind?

As a bespoke piece, once your order has been placed, we are unable to make any changes to your chain or accept a return should you change your mind. 


Can I add charms at a later date?

Due to hallmarking regulations, we are unable to add any more charms to a story chain once an order has been placed/ the Story Chain has been made.


Can I shorten/lengthen my Story Chain?

If you would like to make an alteration to your chain, please reach out to our customer care team at [email protected] who will assist you.


My Story Chain has broken, do you offer a repair service?

We are sorry to hear your Story Chain has broken! Please reach out to us at [email protected] to talk through the next steps.

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